eGovernment MONITOR 2025
Each year since 2010, the eGovernment MONITOR has compared the use and provision of eGovernment services in three countries: Germany (DE), Austria (AT) and Switzerland. For the 2025 eGovernment survey, the population was asked about the use of online services in Germany, Austria and Switzerland. The survey period was April/May 2025. The study was published on 22 September 2025 by Initiative D21 and the Technical University of Munich.
This page summarises the main results of the eGovernment MONITOR 2025 for Switzerland.
Trust in the state
In Switzerland, 60% of those surveyed said that they trust the state – the highest figure across the three neighbouring countries, compared to 33% in Germany and 39% in Austria. This applies not only as regards general trust in the state, but also for all state institutions (e.g. police, justice, authorities, politics).
Expectations of the state
This year, 46% of respondents in Switzerland stated that their expectations in terms of modern and digital public services were met. In Germany, this figure is 15%, and in Austria 36%.
Satisfaction with public services
Satisfaction with public services is also highest in Switzerland, at 75%, while in Germany the figure is 55%, and in Austria 65%. The picture is similar for satisfaction with online offerings: Switzerland 79%, Germany 61% and Austria 76%.
Improvement in digital service offerings
Swiss respondents also rated the improvements in the digital service offering positively, expressing the view that the offering had improved considerably (25%) or slightly (56%), whereas in Germany the figures were 10% and 54%, and in Austria 28% and 52%.
Usage and usage gap in digital services
As regards the actual use of online services, 82% of Swiss users stated that they used online services. In Germany, the figure was 67%, and in Austria 79%.
Use of digital wallets
In 2025, while 52% of those surveyed said that they used digital wallets, in Germany the figure was 44%, and in Austria 43%.
Conclusion
To sum up, digital services in Switzerland are viewed positively by the population. This is also revealed by the comparison with the country's German-speaking neighbours. There is potential above all in communications and the specific implementation of individual services.